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The program runs about 2,000 scenarios each year.
A 4-person team manages operations and supports training across internal staff, external educators, and client bookings. They also run some simulation scenarios themselves, leaving them with limited capacity.
The team had already built internal tools and workflows to manage scheduling and requests.
However, the systems were still not optimal as they were based on calendar systems and custom scripts linking them to page.
Requests came in through forms. Scheduling lived across multiple calendars. Availability for rooms, staff, and equipment resided in different places.
The team still had to piece information together across systems.
Booking approvals took 24 – 72 hours and small changes required back-and-forth communication.
Over time, this added up to roughly 20 – 25 hours per week spent on coordination.
3–5 hrs / week saved
12–25% less admin time
Multiple, fragmented operations systems
Limited real-time visibility
Manual coordination overhead
No single source of truth
Early results show a reduction of 3 – 5 hours per week in coordination work, about 12 - 25% less time spent on admin.
These gains were achieved without additional staffing. The program expects additional time savings as workflows continue to mature and as they continue to expand staffing and grow their program.
The sim team has rediverted this time to focus on program improvements and deliver more sessions.